Uganda’s Smartphone Network, Airtel Uganda has joined the rest of the world to mark the International Customer Service Week.
A Customer Service Week is an international celebration to showcase the importance of customer service and the role played by the people who serve and support customers on a daily basis.
The week also seeks to emulates how best practices of serving a customer can transform into business growth and creating a suitable environment for businesses to reconnect with their customers.
Airtel has used the occasion to open up 13 new Airtel Shops in select areas across the country.
Customer Experience Director at Airtel Uganda, Lynda Nabayiinda Were said that the new shop opening is in celebration of the week long customer service week that is running from 4th – 8th October 2021 under the theme “Celebrating the heart of service”.
Nabayiinda said that, “As Airtel, we are delighted to join the rest of the world in celebration of the annual Customer Service Week. By providing the desired customer experience and celebrating both our internal and external customers it is easier for us to retain and extract more value from them.”
Nabayiinda noted that this year, the company will keep the celebrations simple by interacting with customers through the digital channel among other platforms by appreciating them for their undoubting support over the years.
She In addition, we have opened over 13 new shops countrywide, which efforts are purposed towards extending our services closer to our customers so that they can be able to access wide product and service range.”
“Communication forms an importation part of for our social–economic day to day activities. And now with the advancement in technology, plus the continued demand for reliable internet connectivity, it is key that we invest in expanding our presence so that our customers can access the services as and when they need them.” Nabayiinda concluded.