The Uganda Road Fund has Friday released the 2019 Road User Satisfaction Report which is aimed at providing information that enables road agencies and other key stakeholders to understand the level of customer satisfaction among road users.
The report was released at Hotel Africana in Kampala at a function presided over by the Minister of State for Local Government, Jenipher Namuyangu who represented the Speaker of Parliament, Rebecca Kadaga.
The survey found out that the percentage of road users who felt safe on Uganda’s roads increased to 58 percent compared to 45 percent in 2017.
The Uganda Road Fund Executive Director, Eng. Dr. Michael Moses Odongo noted that the perception about safety of the public roads network in 2019 showed an improvement in road safety with road users rating safety of Uganda’s roads at 2.58 points out of 4 points compared to 2.24 points in 2017.
Odongo said that the national roads which were rated at 2.58 had the highest safety rating of the road safety scoring 2.54.
Regionally, roads in the West had the highest safety score at 2.74 points while roads in North were considered the least safe, followed by those in Central region.
“Kampala was the only region with a notable improvement in road safety in 2019 compared to the 2017 survey. Road safety scores in all the other regions either dropped or were virtually unchanged,” Odongo said.
The survey as well revealed that similar to previous years, pedestrians felt the most vulnerable of the road user group with only 53 percent of them feeling safe on Uganda’s roads.
UNRA roads were considered the safest in 2019 followed by KCCA roads. Road users felt that district, urban and community access roads were the least safe road category.
Odongo also noted that about 57% of road users were satisfied with the road network in 2019 compared to 27% in the last survey two years ago.
In addition, 2019 had the highest percentage of road users since the survey started in 2012.
“The improvement in road user experience was attributed to better road maintenance and rehabilitation; road widening, quicker journey times and improved safety,” Odongo noted.
According to the report, narrow road width was the most common reason why road users felt unsafe on Uganda’s roads accounting for 26% of the reasons for feeling unsafe on Uganda’s road network in 2019 followed by presence of potholes (20%), excessive dust (15%) and reckless driving by motorist (11%).
Other barriers to road safety in 2019 included poor drainage (6%), poor road signage (5%) and frequent road accidents (5%).