In a bid to improve the bank’s service delivery and establish strong relations with its customers, Centenary Bank has held the Customer week, an annual initiative by the bank to interact and engage with its customers.
Speaking during a dinner hosted by the bank for its customers in Lyantonde, the Lyantonde Woman Member of Parliament, Kemirembe Pauline Kyaka expressed gratitude for the strides made by the bank in extending banking services to the unbanked communities.
“I appreciate Centenary Bank for serving the unbanked communities by bringing banking services closer to the people through alternative channels especially CenteAgents who offer the same banking services as those provided when we go to the banking halls,” remarked Kemirembe.
She added that “the bank has spearheaded different initiatives of giving back to the community especially through the cancer run”.
Kemirembe urged residents to embrace the alternative availed to them.
“I encourage you to make use of the alternative channels made available by the bank to serve us better,” explaining that, “these channels aide in providing convenience, saving your time and reducing the cost of banking for us by bringing services closer to you since we can now access banking services within the neighborhood”.
Immaculate Ngulumi, the Chief Manager Branding and Marketing at Centenary Bank revealed that the customer weeks have built trust in our products and services and allowed the bank further grow its services.
“We are able to receive feedback from our customers and use the same to improve on our service delivery and enhance products to meet their needs”.
“The customer week engagements allow us to physically interact with our customers outside the normal routine banking since time is dedicated to respond to the various questions and to guide them on how to access our new services,” Ngulumi added.
Financial institutions are mandated by the Central Bank to extend banking services to the unbanked communities in the country that constitute more than 50% of the population of the country.