Ugandan ride-hailing App, SafeBoda has dismissed and regarded as false, media reports that their cyclists have Monday staged a demonstration over cuts in the top-ups offered by the company.
Monday afternoon, huge numbers of cyclists dressed in the SafeBoda jackets and helmet would be seen at the company’s offices in Kamwokya, Kampala, a gesture that has been interpreted and reported as a demonstration.
According to SafeBoda’s Communications Manager, Damalie Wasukira, there hasn’t been any demonstration. She said the reports are false and misleading.
She told SoftPower News that the congregated riders were simply seeking clarification on the newly introduced discount on the cost of trips for their clients.
“We have just rolled out a new promotion for our customers who are using the cashless option that gives them a 50% discount.
She says as a company, they normally give top up on every trip that is taken and this is the reason their costs are relatively low.
“So, because we are giving customers a discount which will ideally increase demand, we have reduced the top up that we are giving to the SafeBoda riders,” Wasukira told this Website.
She said that some cyclists had not understood the dynamics of the new promotion and “that is why they are here at our offices.”
“There is no riot, their has been no violence and nothing like that is happening. The cyclists are coming to understand how it is going to work,” she adds.
Wasukira says that further explanations to the riders who were seeking clarifications are ongoing.
The company makes more than 15,000 trips everyday and since its launch in 2014, the transportation company numbers have constantly grown to approximately 10,000 currently.